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Frequently Asked
Questions

How can we help?

General

What is Winden?

Can I open an account if I’m not physically in the US or a US resident?

Do I need to have an LLC or C-Corp to use Winden?

What do I need to apply for an account?

Is my account FDIC insured?

What does Winden cost?

Security & Privacy

What is my SSN used for?

Where are my funds kept?

Are my funds insured?

Moving Money

Where can I find my wire details?

Can I send money via ACH?

Can I send wire transfers?

Can I send international wire transfers?

Can I send checks?

Debit Card

Who is eligible for a Winden business debit card?

How do I activate my Winden debit card?

Where can I use my Winden business debit card?

How long does it take to get my Winden debit card?

Can I withdraw cash from ATMs?

Pricing

What does Winden cost?

How does Winden make money?

Account Funding

How much commission do I need to pay for funding my account by card?

Can I use any type of card for funding my account?

Why do I need to use 3D secure? What happens if my card issuer doesn’t have 3D secure?

Why is there a $5,000 limit on the funding amount?

Is everyone eligible for this type of funding?

Can I use a card that is not in my name to fund my account? What happens if that person is my business partner or family member?

Does my card billing address have to match my business address on file with Winden?

Can I trust the payment link you sent me from Checkout.com (CKO)

When will my payment link expire? What should I do if it does?

Do you save my card information?

Can I fund with internationally issued cards? What will the exchange rate be?

I was told that I did not qualify for this type of funding. Can you explain why?

Will I be able to fund my account regularly with a recurring payment?

I paid for the transaction but I did not get my funds in my account yet. What should I do?

More

If you have other questions, please visit our Help Center to learn more about Winden or Get Help

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with Winden

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