Frequently Asked

Questions

General

What is Winden?
Winden is a financial technology company that offers bank accounts and banking services for businesses in the United States. You get access to checking accounts, virtual cards, invoicing, tax automation, and much more.
Can I open an account if I’m not physically in the US or a US resident?
Yes, we're proud to support U.S. companies founded by people all across the globe. You can open your account right from your browser without needing to visit the U.S.
There are a few exceptions. We can't currently open accounts for individuals living in the following countries: Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Liberia, Libya, Nicaragua, North Korea, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, and Zimbabwe.
Do I need to have an LLC or C-Corp to use Winden?
Nope! If you are a U.S. Citizen, you can apply for an account as a sole-proprietor.
What do I need to apply for an account?
If you're applying as a sole-proprietor, you'll need to provide proof of identity (SSN, or Passport). If you're applying as a U.S. C-Corp or LLC, you'll need to provide a federal EIN number, company formation documents, and proof of identity.
Is my account FDIC insured?
Yes, your savings and checking accounts are both insured up to the FDIC limit. Winden works with FDIC-insured banks, including Blue Ridge Bank & Trust, Member FDIC, to store your deposits. 
What does Winden cost?
Winden doesn't charge fees for anything -- no account minimums, monthly fees, overdraft fees, account fees, wire fees, etc...

Security & Privacy

What is my SSN used for?
We use your SSN solely to verify your identity. We do not check your credit score or perform any credit checks.
Where are my funds kept?
Winden works with FDIC-insured banks, including Blue Ridge Bank & Trust, Member FDIC, to store your deposits.
Are my funds insured?
Yes, your savings and checking accounts are both insured up to the FDIC limit of $250,000.

Moving Money

Where can I find my wire details?
You can find wire details for each of your accounts by clicking on Account Details option for each account on your dashboard.
Can I send money via ACH?
Yes, you can send money via ACH for free through your Winden dashboard by going through the Move Money flow.
Can I send wire transfers?
Yes, you can send domestic and international wires for free through your Winden dashboard by going through the Move Money flow.
Can I send international wire transfers?
Yes, you can send international wires for free through your Winden dashboard by going through the Move Money flow.
Can I send checks?
Yes, you can send checks for free through your Winden dashboard by going through the Move Money flow.

Debit Card

Who is eligible for a Winden business debit card?
Any customer approved for a Winden account is eligible to use our cards.
How do I activate my Winden debit card?
You can activate your card by visiting winden.co/activate
Where can I use my Winden business debit card?
You can use your Winden business debit card anywhere Visa is accepted.
How long does it take to get my Winden debit card?
A new physical card takes 3 to 5 business days to arrive. A virtual card can be generated instantly from your dashboard.
What should I do if my card is lost or stolen?
You can reach out to our support team and we’ll take care of it. You can also call Visa’s customer support line.
Can I control the spend limit on my card?
Yes! You can configure daily and monthly spending limits on any Winden virtual card.
Can I withdraw cash from ATM’s?
Yes, you can withdraw cash at any ATM with no fees on top of operator fees.

Savings Account

How does the Savings Account work?
You can use your Business Savings Account to put away money for a big expense or for a rainy day.
Can I have multiple savings accounts?
Yes, you can open multiple savings accounts.

Pricing

What does Winden cost?
Winden is free to use, we don’t charge any fees.
How does Winden make money?
When you use your debit card, Visa charges a fee to the merchant. Winden receives a percentage of this fee, known as interchange.Our partner bank also earns a small amount of interest on deposits, and Winden receives a percentage of this amount.
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